Monday, October 23, 2017
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D & B Marine - Sales Policy

Contact Us:

  • You must email Customer Service with any questions that you may have.  IF you have questions on specific items, suggest that you contact the appropriate vendor.  We carry too many products to know the details of all items. For a list of Manufacturers and their means of contact, please click HERE.

Privacy Policy:

  •  Click HERE to view our Policy Statement.

Payment Methods:

  • We accept Visa, MasterCard, American Express and PayPal. 

Visa / MasterCard / American Express…

  • If the Card Holder's Name and Address entered on the Order Form does not match the Card Holder's Name and Address on record with the Card Issuer, your order will be canceled. We do not accept non U.S. issued credit cards.
  • To place an order with Visa, MasterCard or American Express; please use our secure online shopping cart to place an order 24 hours a day. 
  • We no longer accept foreign issued credit cards.  Foreign transaction payments are made via bank wire transfer only.
  • When you place an order via the  internet, you will NOT receive an imprint of the credit card transaction.  By placing the order via the internet, you agree to give us permission to deduct the funds for the order including shipping from your credit card account.  Your approval number will appear on the invoice.  If you do not agree to the fact that you will not receive an imprint, please do not order.

PayPal…

  • Orders will not be processed without confirmed payment.
  • To process your order via PayPal, select the PayPal option during check out.
  • When you select the PayPal payment method and submit the order, you will receive a return email ( during normal business hours ) with the amount of the order total  and the proper web address to make the Pay-Pal payment.  
  • We will only ship to the PayPal "CONFIRMED" USA address.
  • We will only ship if we are Eligible for "Seller Protection"
  • We cannot accept PayPal as payment on foreign transactions as the seller is offered "No Protection."

Pricing...

  • We try to maintain current pricing on the web.  With over 10,000 products, it is sometimes difficult to keep up with all of the manufacturers price changes.  If we go to process your order, and find that the manufacturer has increased the pricing, we will try to maintain the pricing that is listed on the web.  This is not always possible.  Is this case, you will be notified of the pricing change and given the opportunity to order at the new price.  If we find that pricing is lower than posted, you will receive the lower pricing.
  • We try to maintain accurate description of the products that we sell but we will not be held responsible for wrong nomenclatures or description of products.

PayPal…

  • Orders will not be processed without proper payment. Ship cost must be added to the cost of the merchandise.
  • To process your order via PayPal, select the PayPal option during check out.
  • When you select the PayPal payment method and submit the order, you will receive a return email ( during normal business hours ) with the amount of ship cost to be added to the order total  and the proper web address to make the Pay-Pal payment.  
  • We will only ship to the PayPal "CONFIRMED" USA address.
  • We will only ship if we are Eligible for "Seller Protection"
  • We cannot accept PayPal as payment on foreign transactions as the seller is offered "No Protection."

International Orders…    

  • International transactions are to be completed via Bank Telegraphic Transfer In Full In Advance.  Buyer is responsible for banking charges.  No foreign issued credit cards will be accepted.  Orders are only shipped " Freight prepaid "
  • E-mail us with the item (s) that you would like to purchase so that we may quote you the price with shipping; please state proper ship to address.
  • You will be responsible for duties, taxes or V.A.T. on items that may be required by your country upon receiving goods.
  • A $30.00 bank wire fee will be added to the order. (Bank details available upon request.) 
  • Bank wire payments are treated as "Cash Payments" and will receive applicable discount.

Shipping…    

  • We only ship to the Billing Address of the Credit Card Holder. See below for shipping to different address
  • Your shipping, insurance and handling cost will be determined at the time the items are shipped.  You may select from the various shippers at the time of check out.
  • An Adult signature will be required for the goods received at the time of delivery by the appropriate courier.
  • Most orders will be shipped the same day as received on "in stock" items. If items are not in stock, see Backorders below.  
  • If you refuse delivery after an order has been placed and sent, you will pay shipping charges both ways plus a restocking fee of 15%

Ship to Different Address...

  • If you want your order shipped to an address other than that of the credit card holder, you MUST call your credit card issuer and have them make a note of the temporary ship to address in your records.  Note ship to address in the Special Notes section of the order form.  If we process an order that has a secondary ship to address and that address is not on file with the card issuer, the order will be Canceled.

Back Orders…

Returns…

  • You have 20 days from the invoice sale date to return a product. The product must be new, in the original factory packaging and UNUSED. Please Email for a "Return Material Authorization Number" (RMA #) and the proper warehouse shipping address so that we can expedite your credit, replacement or refund. Failure to obtain a RMA number and ship to address will be assessed an automatic 15%. The cost of any components that is not returned or damaged will be deducted from any credit or refund due. We reserve the right to fully inspect all returns to determine proper credit. A restocking fee of 15% will apply if credit is not applied to another product.
      
  • NOTE: Electronic charts, software, CD ROMS, video tapes, life rafts, EPIRB'S, component circuit boards and special orders are not returnable unless defective, and then for replacement only.
      
  • If you feel that a product is defective after installation, please contact the appropriate factory for assistance. In many cases, a simple phone call to the manufacturer can resolve your problem quickly and painlessly! If the problem can not be resolved by a call to the manufacturer, email us. Remember, there is no substitute for reading the manual!

Product Nomenclatures / Descriptions

  • We try to maintain accurate database of product descriptions and  nomenclatures; however, we can not be held responsible for wrong nomenclatures or description of products.

Software…

  • All sales are final on software, CD ROMS, Video Tapes and electronic charts.

Sales Tax…

  • At this time, we are not obligated to collect sales tax on orders shipped out of the State of Maryland, as we have no facilities in other states. A 6% sales tax applies to Maryland orders.
   
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